|What is AOL?
AOL is an interactive online service. In addition to providing Internet access, AOL also offers a
wide variety of content, leading industry features and a diverse online community for both beginners
and experts alike. From exclusive content and previews to extensive communication and research tools,
the service is continually developing new features to enhance your online experience.
AOL offers both a dial-up Internet service across Canada, as well as, a DSL high speed service
in Alberta, British Columbia and Ontario. Learn more about dial-up. To learn more about our high speed service - AOL Broadband - contact us at 1-888-265-9633.
What is aol.ca (www.aol.ca)?
Aol.ca is AOL Canada Inc.’s website. The website functions as a portal and also provides information
about the AOL service and corporate information about AOL Canada Inc. Additionally, you may access
your AOL e-mail from the website when you are away from home.
What is AOL Canada Inc.?
AOL Canada Inc. is a leading interactive service company focused on enhancing the Canadian online
user experience. The company is a strategic alliance between America Online, Inc., a wholly owned
subsidiary of AOL Time Warner, the world's leading media and entertainment company, whose businesses
include interactive services, cable systems, filmed entertainment, television networks, music, and
publishing; and RBC Royal Bank, the personal and commercial banking division of RBC Financial Group,
one of North America's leading diversified financial services companies. The company operates two
interactive online services tailored to the Canadian marketplace, AOL® English and
French services, and CompuServe® as well as several leading Internet brands including
AOL.CA™, AOL® Canada Search™, AOL Instant
Messenger™ (AIM™), Netscape.ca, MapQuest™, and
ICQ®. Working with its more than 80 content and e-commerce providers, AOL offers
Canadian consumers value and ease-of-use through state-of-the-art features and exclusive content
offering. AOL is a registered trademark of America Online, Inc. and currently has more than 35 million
Members across the globe.
How do I sign up for AOL?
For your convenience AOL provides a number of registration options:
(1) With a CD Package, (2) Through our online sign-up process or
(3) By phone at 1-888-265-4979. To sign-up using the CD package, insert
the CD into your computer and follow the easy steps outlined on the CD package.
To sign up online click here and follow the steps outlined on our registration page.
How much does AOL cost?
AOL offers a number of different price plans to meet your needs. Learn more about AOL’s price plans.
What payment options does AOL offer?
You may pay for your AOL service with Visa, MasterCard, and American Express or with a pre-authorized
How will I be billed for AOL?
Upon completion of your AOL free trial membership, AOL will bill your credit card or chequing account on your billing anniversary date for the month coming. For example, if you registered for AOL through the 45 day free trial membership on March 1st, your first billing date will be on April 15th and you will continue to be billed monthly on the 15th of each month thereafter.
What are communication charges?
AOL has an extensive selection of access numbers in calling areas across Canada. However,
telecommunication surcharges do apply if the access number you choose is outside your local
calling area (i.e. a long distance call or toll call). Depending on your location, telephone
charges may be less expensive than the use of an 800 number. We recommend that you check with
your telephone service providers to determine applicable rates.
How do I contact AOL?
Calls to our Member Services help line are completely FREE. Lines are open 24 hours a day, seven
days a week. For sign-up information you may contact us at 1-888-265-6306 for technical support
contact us at 1- 888-265-9911.
give you confidence whenever you use the AOL service or aol.ca.
How do I access e-mail while I’m away from home?
You may access your e-mail while you are away from home by visiting our website. If you have access to
a computer with an Internet connection visit our website www.aol.ca. On
the aol.ca home page click AOL Mail Sign-In and then enter your AOL screen name and password. You
may then check your e-mail.
Does AOL offer a French service?
Yes, the AOL service is available in French. For more information visit our French website