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Explore the new AOL

In order to give AOL members and Canadian web users more choice and flexibility, AOL Canada has decided to also offer its software and content for free for those who choose to connect to the Internet with an alternate Internet access provider (such as a telephone or cable company).

For those who currently subscribe to the AOL Canada Internet service, nothing needs to change. AOL members in Canada receive a range of services for their monthly subscription fee including an Internet connection and "24/7" telephone technical support.

By separating Internet connectivity and customer support from our online services (like e-mail, safety and security features, and the AOL software) we're able to give members greater control over their Internet experience. However, if you are happy with your current plan you don't need to make any changes. Regardless, you may want to take advantage of the value pricing below to get some extra savings on your AOL subscription. See our new Price Plans

FREQUENTLY ASKED QUESTIONS - AOL CANADA RECENT CHANGES


How is AOL Canada changing?

In order to give AOL members and Canadian web users more choice and flexibility, AOL Canada has decided to also offer its software and content for free for those who choose to connect to the Internet with an alternate Internet access provider (such as a telephone or cable company).

For those who currently subscribe to the AOL Canada Internet service, nothing needs to change. AOL members in Canada receive a range of services for their monthly subscription fee including an Internet connection and "24/7" telephone technical support. In addition they receive: comprehensive safety and security protection (including spam controls, a firewall, anti-virus and anti-spyware protection); unlimited e-mail storage; a secure kids' Internet service, "KOL" (which includes parental controls); the choice of multiple screen names; Canadian news & content; as well as free web products and services such as AOL Radio and AOL Pictures.

Does this change affect the AOL Canada service in any way?

No. Everything our AOL members in Canada have come to expect on the AOL Canada Service, such as Canadian content, customer support, and the option to select English or French as the language of your preference - these remain unchanged.

What is included with the "free software"?

The free AOL software includes e-mail, instant messaging and web browsing, but does NOT include an Internet connection or customer support. The software is a downloadable application that combines e-mail, web browsing, instant messaging and certain online security features (similar to AOL's version 9.0 optimized).

Are there there other "free services" AOL is offering at AOL.ca?

At AOL.ca, Canadian online users can also get these web services for free: AOL Mail, AOL Radio, AOL Video, AOL Pictures, a new online shopping comparison tool and a travel search tool. Plus, more free web products and services will be added in the weeks and months to come.

Are these "free services" available in French at AOL.qc.ca?

Canadians who visit AOL.qc.ca can get free web content and AOL Mail in French. AOL Radio, a free English service on AOL.ca, currently offers four French radio stations.

What if I still need Internet access?

AOL Canada offers a variety of Internet access plans both for dial-up and high speed connections. Click here to find out more.

Is the free AOL software available in French?

Yes. If you register and download the AOL free software*, you will be given the choice of an English or French version.

I'm thinking about switching to Broadband. What should I do?

AOL Canada offers a variety of Internet access plans including high speed plans. Click here to find out more.

Does this mean I can stop paying for AOL?

That depends.You can choose to use any of the free AOL web products including the AOL software and stop paying for Internet access and customer support from AOL if you have another way to get online. Once you're online, you can continue to use your AOL screen name to access AOL's software, e-mail, and security features at no charge. We will however, continue to offer a variety of dial-up and high speed Internet access plans for people who need a connection to the Internet. Learn more

Will there be a service disruption if I choose the free AOL option?

No -- you should be able to continue accessing the AOL software, your e-mail account and additional AOL features, as long as you have a connection to the Internet. Make sure you first start up your Internet connection before you open your AOL software.

Will I be bombarded with advertising if I choose the free AOL option?

AOL does not anticipate significant changes to the advertising and pop-up policies in place at AOL.ca or on the AOL Canada Internet service. People can also choose to use our web pop-up controls and/or go to AOL Keyword: Marketing Preferences to request they not be contacted for marketing purposes.

How do I cancel my AOL account?

If you would like to cancel your AOL membership, just call AOL Canada Member Services, toll-free, at: 1-800-AOL-HELP (265-4357).



Note*: currently the screen name registration is in English only. However, the downloadable software is available in French.