If you cannot send or receive Instant Greetings

 
If you cannot send or receive Instant Greetings™ messages, it may be because:

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You are using a version of the AOL® software that does not support the Instant Greetings service. The Instant Greetings service requires version 8.0 or higher of the AOL software. Go to AOL Keyword: Upgrade to download a more recent version of the AOL software.
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You are using a Macintosh computer. The Instant Greetings service is not currently supported on Macintosh computers.
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You have instant messages The Instant Message feature allows you to have immediate, one-on-one, private chats in real time with other AOL members who are online at the same time as you (or with non-AOL members using the AOL Instant Messenger (TM) service). blocked. This will prevent you from sending as well as receiving Instant Greetings messages instantly.
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You are using a parentally-controlled Kids Only or Young Teens account An Account is your relationship with AOL. It is generally represented by the first screen name (Primary Master Screen Name) you created when you became an AOL member. You must be 18 years old to register for an AOL Account. Once you have registered for an account you can create up to seven screen names for your family. which does not have access to instant messaging or the Instant Greetings service.
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You are logged onto AOL on multiple devices, and one of these devices does not support the Instant Greetings service.
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Your Internet The Internet is a world-wide network of computers that allows people to send e-mail, browse and create Web pages, communicate in chat rooms and instant messages, and much more. AOL offers access to the World Wide Web through direct hyperlinks, AOL Search, and Keywords. Reminder: Some Internet content may contain objectionable material. Explorer browser is set to High Security. In this case, you will need to lower the security level to Medium/Low in order to use the Instant Greetings service.
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You are using Power Tools add-in software.

Please check to see if any of these conditions applies to you