Q: What should I do if I have forgotten my password?
A: When you enter an invalid password to sign on, AIM displays an error message, asking you if you forgot your password. In the error message window, click Forgot Password. After your browser opens to the Forgot Password Web Site, enter your
screen name, and click Submit.
Your password will be sent to the most current e-mail address we have on record for your screen name. If you
have changed your e-mail address and did not notify the AIM system of that update, then your password will still be sent to
your old e-mail address. If this occurs and you are no longer able to access e-mail at your old address, then there is no way
for us to inform you of your AIM password. In this case, you must register another screen name by choosing <New User> on the Sign On screen, and then clicking Sign On. Therefore, if you are planning to change your e-mail address, update your new
address in AIM before you delete the old e-mail account.
Also, if your AIM screen name is the same as your AOL screen name, then you can sign onto AOL with that screen name and go to Keyword: AIM PASSWORD.
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Q: Can you reset my password if I forget it?
A: No, your password cannot be reset. However, your password can be sent to you through e-mail. Click Forgot Password when the password error message window is displayed after entering an incorrect password.
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Q: Can I change my password once I'm signed on to AIM?
A: Yes, you can change your password while you are signed on to AIM.
Windows: Click the File menu, select My Options, and select Change Password.
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Q: Why isn't my password working?
A: Unlike AOL, your AIM password is case-sensitive. That means that correct capitalization is necessary. Make sure that the Caps Lock key is not on.
Also, if you share a screen name on both AIM and AOL, changing the password on AOL does not change it on AIM, and vice-versa.
You can have your password sent to your e-mail address by submitting your screen name at the following Web page:
http://www.aol.ca/aim/password.adp
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Q: Why does AIM display the error message, "Wrong username or password," when I try to sign on to AOL Quick Buddy™ even though I typed the correct username and password?
A: This error message can be caused by trying to sign on to AOL Quick Buddy™ from behind a firewall. Computer networks in office buildings and schools are usually behind firewalls to prevent certain data from passing through their networks.
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